My first impression was that the staff are friendly, helpful, and knowledgeable. Each subsequent contact was also positive. The facility is well stocked and neat, with a wide and wonderful selection of products. Examples of above and beyond helpfulness included being contacted with a heads-up about the cost of the faucet I initially chose, and being provided with supplier options, and being provided with a cardboard template of the curved countertop edge so I can make a matching curve on the shelf I am making to go above it. The installation team was awesome. Rather than taking the easier way out of cutting the one-piece countertop into two pieces, they worked together to overcome a very challenging access – up a flight of stairs with two landings, a smaller than usual outside door, and somewhat small inside spaces. Their craftsmanship is excellent.